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Privacy Policy

 

Last updated: 05/10/2025

 

Melcombe Security (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

 

1. Who We Are

 

Melcombe Security

33 Melcombe House, Dorset Road, London. SW8 1ES

Email: admin@melcombesecurity.co.uk

Phone: 07392 883493

 

Melcombe Security is the data controller responsible for your personal data.

 

2. Information We Collect

 

We may collect and process the following information:

 

a) Information you provide to us

  1. Name

  2. Email address

  3. Phone number

  4. Company name (if applicable)

  5. Any information you submit via contact forms, enquiries, or email correspondence

 

b) Information collected automatically

 

  1. IP address

  2. Browser type and version

  3. Pages visited and time spent on our website

  4. Device and operating system information

 

This data is collected using cookies and similar technologies.

 

3. How We Use Your Information

 

We use your personal data to:

 

  1. Respond to enquiries and provide requested information

  2. Deliver our security services

  3. Manage client relationships

  4. Improve our website and services

  5. Comply with legal and regulatory obligations

  6. Protect our website against fraud and unauthorised access

 

We will only use your data where we have a lawful basis to do so.

 

4. Lawful Basis for Processing

 

Under UK GDPR, we process personal data based on:

 

  1. Consent – where you have given clear permission

  2. Contractual necessity – to provide services you request

  3. Legal obligation – where required by law

  4. Legitimate interests – to operate and improve our business, where these do not override your rights

 

5. How We Store and Protect Your Data

 

We take appropriate technical and organisational measures to protect your personal data, including:

 

  1. Secure servers and systems

  2. Restricted access to personal data

  3. Regular security reviews

 

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

 

6. Sharing Your Data

 

We do not sell your personal data.

 

We may share data with:

  1. Trusted service providers (e.g. IT, website hosting)

  2. Professional advisers (legal, accounting)

  3. Authorities where legally required

 

All third parties are required to respect the security and confidentiality of your data.

 

7. Cookies

 

Our website uses cookies to improve user experience and analyse website performance.

 

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy [if applicable].

 

8. Your Data Protection Rights

 

You have the right to:

  1. Access your personal data

  2. Request correction of inaccurate data

  3. Request erasure of your data

  4. Restrict or object to processing

  5. Request data portability

  6. Withdraw consent at any time

 

To exercise these rights, please contact us using the details above.

 

9. Complaints

 

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

 

ICO Website: https://www.ico.org.uk

 

Phone: 0303 123 1113

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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